hSo Statement to Customers and Partners Regarding COVID-19

Dec 13


hSo Statement to Customers and Partners Regarding COVID-19


Download: COVID-19 Risk Assessment Document 


hSo Coronavirus Statement 

Message from hSo 

hSo does not anticipate a disruption to services following the government’s Plan B announcement on 8th December 2021. hSo staff are continuing to work from home (“WFH”) except for a few staff who remain in the office to ensure continuity of service, receive and despatch equipment for installation or repair. 

Management continues to review operations daily to identify any issues and agree remediation plans. 

The current status of our operations is as follows: 


Circuits – the carriers continue to deliver services according to industry agreed rules with enhanced health and safety procedures.  Provision of services for Critical National Infrastructure (including but not limited to central and local government, NHS, food manufacture and retail) will continue to be prioritised. 

Other services (including but not limited to security, cloud compute, cloud PBX) – where the service can be provisioned remotely continue as normal. 


hSo continues to undertake repairs wherever possible.  Where repair requires a visit to customer sites the repair will be undertaken with enhanced health and safety procedures.   

Other operational 

hSo continues to receive all supplies required from our suppliers.  Management have reviewed lead times and spares holdings and is ordering in advance of historic requirements.  hSo maintains stocks of spares for critical core infrastructure and spares for customer premise equipment and has sufficient stocks to remedy faults for over six months.  We will keep customers updated regarding lead times and whether this will impact our operations.   

Where equipment supply is impacted hSo will prioritise support of in service solutions over new service provision.   

Should you have any concerns, please contact Customer Services or your account manager. 



Download: COVID-19 Risk Assessment Document 

(Updated 13/12/2021)

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