Legal

Company Registration Details

hSo is a trading name of HighSpeed Office Limited Registered office: 50 Leman Street, London, E1 8HQ
Registered in England Company Registration Number: 3935705
VAT Registration Number: GB 766 3849 80

Privacy Policy

hSo is a trading name of HighSpeed Office Limited.

HighSpeed Office Limited ("hSo") respects the right to privacy and this privacy statement intends to reflect the trust visitors place in us by providing personal information.

By personal information, we mean information that you provide about yourself, or which can reasonably be ascertained from the information you provide.

This web site, http://www.hso.co.uk/, and http://research.hso.co.uk/ are operated by HighSpeed Office Limited (registered number 03935705) whose registered office is at 50 Leman Street, London E1 8HQ.

Whilst hSo has taken every effort to ensure that the information contained within these hSo websites is correct, visitors should be aware that the information may be incomplete, inaccurate or may have become out of date.

Our websites do not allow visitors to communicate with other visitors or to post information to be accessed by others.

hSo may disclose personal information to other organisations to assist us in certain areas such as web hosting. However, hSo will at all times control and be responsible for the use of your information.

If visitors wish to provide us with their personal information via our websites they are welcome to do so. Any personal information which is given to hSo over its websites may be used for marketing purposes to send material that has been requested, and will be retained by hSo to send information about other products and services in future. If visitors subscribe to receive newsletters and news updates, they may unsubscribe by sending an email to marketing@hso.co.uk. Personal information may also be used for customer administration and technical administration purposes.

When you submit a sales enquiry via our web site, or request a copy of our free guides we may pass this information on to members of our sales team so they can contact you to find out more about your requirements.

A Cookie is a piece of data stored on a user's hard drive containing information about the user. hSo has the facility to use cookies on our websites to track the interests of our visitors and subsequently enhance our websites.  If your browser rejects cookies, you may still use the websites.

hSo may from time to time use IP addresses to analyse trends, administer the website and track visitors' movements through the website. IP addresses are normally not linked to personally identifiable information.

If you download one of our free guides after clicking on one of our Google ads, we inform Google of this, so that Google can provide us with performance measurements that help us improve the effectiveness of our ad campaigns. We don't share your name, email address or phone number with Google.

Web pages with URLs beginning with http://research.hso.co.uk/ are hosted on our behalf by Avenue 81, Inc., Minneapolis, MN 55401. Information submitted to the aforementioned site will be passed to us, for the uses previously described. Avenue 81, Inc may also use the information you have submitted to send you an email containing a link to any free guide you may have just requested.

When you view certain pages within our web site, advertising suppliers - including Google - may use cookies to note that we would like the option of being able to advertise to you in the future. At our request, they may note down identifiers that indicate which products or services seem to be of interest to you, allowing them to serve hSo ads relevant to those interests. Such information is not shared with other companies or with us. All such ads display an 'ad choices' triangle that links to details on how you can opt-out. Alternatively, you can opt out of many advertising cookies at once by visiting the National Advertising Initiative Opt-Out Page.

If you have chosen to allow Google to record your web history and to personalise ads based on your web history and have visited our web site when logged on to your Google account, Google may store & associate unique identifiers, so it can serve our ads to you in the future, across your various devices, as part of campaigns targeted at anonymised 'audiences' of prior web site visitors. You can opt out of this by adjusting your Google account 'web history' settings, adjusting your Google ad personalisation settings, or by using the NAI link above.

If you use our hSo Compare pricing tool  we will request pricing from a number of wholesale connectivity suppliers, using the postcode(s) and/or phone numbers that you have requested a quote for.

 hSo has implemented security policies and technical measures to protect personal information under our control from: 

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss
     

Although we do not knowingly collect personal data from children, we do comply with the Children's online Privacy Protection Act 1988 and all other applicable laws. hSo recommends that children ask a parent or guardian for permission before sending personal information to hSo or any other person or website. 

If your personal information changes or if you no longer wish to receive our service, please let us know and we will erase, rectify, complete or amend your details. This can be done by emailing us at marketing@hso.co.uk 

By using any of our websites you consent to the collection and use to your personal information in the manner set out above. If we change or modify our privacy statement, we shall post these changes on this website.

If you have a query or concern about our privacy policy please contact Customer Services on 0870 112 1122, or write to us at hSo, 50 Leman Street, London E1 8HQ, or email marketing@hso.co.uk

If you are not satisfied with our response please contact Chris Evans (Managing Director) at chris.evans@hso.co.uk; or you may wish to contact the Information Commissioner on 0303 123 1113.

hSo CloudPBX

The following additional privacy terms are applicable to hSo CloudPBX customers. In the event of conflict between the following provisions and the remainder of the hSo privacy policy set out above, these provisions shall take precedent:

hSo is committed to respecting our Customers’ privacy.

We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

The aim of this policy is to tell you how we will use your personal data collected in the context of your customer relationship with hSo by taking the hSo CloudPBX Service. Please read it carefully before you proceed.

When you use our hSo CloudPBX Service, we and/or our third party suppliers may collect the following personal data:

  • Customer and end user name and contact details;
  • traffic data such as the phone numbers that you call and send messages to (and the phone numbers that you receive calls and messages from) and the date, time, duration and cost of your communications including your phone location at the time these communications are made;
     

We and our third party suppliers will use your personal data in the context of your customer relationship with hSo including for the following purposes:

  • for billing;
  • for the provisioning of service;
  • for customer enquiries and the resolution of problems associated with the hSo CloudPBX Service;
  • for informational type directory services;
  • for prevention or detection of fraud;
  • to carry out research and analysis and monitor customer use of our network and products and services on an anonymous or personalised basis to identify general consumer trends and to understand better our customers' behaviours and partner with other businesses to create new services and to develop interesting and relevant products and services for our customers, as well as personalise the products and services we offer you. We and/or our third party suppliers may use information about your location for research and analytics purposes but we will only retain this information in an anonymised form to ensure that you cannot be identified as an individual; and
  • where we have the appropriate permissions to inform you of new products or services that will enhance hSo’s and our third party supplier’s ability to provide service to you. However, we and our third party suppliers will not sell, rent, trade, lease, or disclose or make available any personal data to any third parties seeking to market products without your prior consent.
     

hSo and our third party suppliers reserves the right to use personal data to investigate and help prevent potentially unlawful activity that threatens either hSo, our third party suppliers or any company affiliated with hSo. hSo and/or our third party suppliers may use personal data to investigate and help prevent potentially unlawful activities that threaten the integrity of service or of the network, or that otherwise violate hSo CloudPBX service agreements which may include interception, monitoring or recording of communications in accordance with applicable law. Moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, hSo and our third party suppliers may disclose personal data.

hSo and our third party suppliers do not sell products or services for purchase or use by children. hSo and our third party suppliers do not knowingly solicit or collect personal data from children or teenagers under the age of eighteen. In addition, hSo and our third party suppliers will not knowingly link to any third party web site that solicits or collects personal data. If you believe that a minor has disclosed personal data to hSo, please contact us at marketing@hSo.co.uk so that the data can be removed.

We and/or our third party suppliers may use aggregated information about the use of our services so we can administer and improve our services, analyse trends, gather broad demographic information. We and our third party suppliers may pass this information to third parties.

We and our third party suppliers have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. However, we and our third party suppliers cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

You are entitled to see the information held about you. If you wish to do this, please contact us at marketing@hSo.co.uk . We may require you to provide verification of your identity and to pay an administration fee (which we will advise you at the time of your request) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.

If you opted to receive marketing emails or other communications from hSo and/or our third parties suppliers at the time you registered for the services but subsequently change your mind, you may opt-out by emailing marketing@hSo.co.uk

If our privacy policy changes in any way, we will update the published version. Regularly reviewing the published version ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you have any questions about this statement or your personal data, please contact us at marketing@hSo.co.uk

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Code of Practice

The hSo Code of Practice aims to provide:

  • An introduction to hSo
  • Information on our core products
  • How to contact hSo
  • How to make a complaint
  • Information and contact details for other telecommunications regulatory bodies
     

Click here to download the Code of Practice.

This Code of Practice is for your information and it is written in line with the regulatory body the Office of Communications, (OFCOM), requirements. Nothing in this Code of Practice detracts from your statutory or common law rights, nor does anything it contains form part of any contract between hSo and you as a customer, unless expressly stated.

The services described in this Code are subject to availability and may be modified from time to time.

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Make a Complaint

Our code of practice above gives you information about what you can do if you’re not happy. It will tell you how you can complain, what we’ll do and when and what you can do if you're still not happy.

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Terms of Use

hSo is the trading name of HighSpeed Office Limited.

Liability Disclaimer

In no event whether in contract, tort (including negligence) or otherwise shall hSo be liable for any damage, losses, expense, loss of data or profit caused by the use or the downloading of material or contents of the hSo Websites.

hSo does not endorse any other pages linked to its websites, nor does hSo control the contents of any linked sites and therefore cannot be responsible for their contents.

If a visitor transmits defamatory material to hSo websites this may result in criminal/or civil proceedings being commenced against the visitor. Visitors shall at all times indemnify hSo against all losses, expenses, damages, costs (including reasonable legal costs) suffered or incurred by hSo in relation to any such defamatory information transmitted.

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hSo CloudPBX Licenses

Click here to download the Android End-User License Agreement.

Click here to download the iOS End-User License Agreement.

Click here to download the Mac End-User License Agreement.

Click here to download the Windows End-User License Agreement.

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Report Abuse

If you need to report abuse, such as email spam, malicious emailing or any type of abuse, please contact us on the following email address: abuse@hSo.co.uk

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NTS Code of Practice

The hSo NTS Code of Practice aims to provide:

  • The Purpose and Status of the Code
  • A Definition of Number Translation Services
  • Explanation of how Number Translation Services work
  • The cost(s) of calling Number Translation Services
  • Customer Information and Advice
  • Approval and Review of Codes
     

Click here to download the Code of Practice.

This Code of Practice is for your information and is written in line with the regulatory body (OFCOM) requirements. Nothing in this Code of Practice detracts from your statutory or common law rights, nor does anything it contains form part of any contract between hSo and you as a customer, unless expressly stated.

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Nominet Terms and Conditions

UK Domains are subject to Nominet's terms and conditions and these will form part of your agreement with HighSpeed Office Limited. The terms and conditions can be found at the following link: http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

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Order Termination Policy

  1. Effective 1st February 2013, all termination requests and/or notices must be submitted to hSo using the hSo Order Termination Request Form. Only termination requests and/or notices submitted using this form shall be accepted by hSo.
  2. The Customer must complete the hSo Order Termination Form and return it to terminations@hso.co.uk
  3. Termination of your Services shall be final and irreversible upon acceptance of your termination request and/or notice by hSo.
  4. In accordance with Clause 11.1 of the hSo Terms and Conditions, we have updated Clause 20 (Notices) of our Terms and Conditions to give effect to our Order Termination Policy. Please see our updated Terms and Conditions (v46) at http://www.hso.co.uk/p/legal/terms-and-conditions.pdf

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Green Policy

hSo is committed to minimising the environmental impacts of our business operations.

To achieve this, we will:

1. Reduce our consumption of resources and improve efficiency in their use by, amongst other things re-using or recycling where possible. We currently recycle:

  • All paper used within our office
  • Used mobile phones
  • Used printer cartridges
  • Out-of-date, redundant Personal Computers
  • All out-of-date, redundant IT & telecoms hardware (equipment which has been returned by customers, and also that which has been removed from hSo’s own extensive network)
  • All used cans, plastic bottles & glass within our office
     

2. Promote individual and company awareness of good environmental practices by:

  • Providing our technical staff with machine washable uniforms (dry cleaning is more harmful to the environment)
  • Regularly instructing staff to power down all energy sources (PCs, lights, etc…) at the end of the working day and any other times when they are not in use.
     

3. Strive to continuously improve our environmental performance and integrate recognised applicable best practice into our business activities by:

  • Printing on office paper from Forest Stewardship Council (FSC) approved sources, thereby promoting the responsible management of the world’s forests (www.fsc.org)
  • Using multi-functional tools (for printing, photocopying and faxing) within the office to reduce our energy output
     

4. Work closely with our suppliers to ensure environmental criteria are taken into account in the procurement of goods and services.

5. Encourage appropriate consideration of environmental issues in the services we provide to our clients:

  • Specifically through virtualisation of their servers
  • Developing media aimed at educating businesses (both prospects & customers) about their carbon footprint and presenting them with ways to innovatively minimise their carbon footprint
     

6. Endeavour to site our structures and operational equipment in order to minimise the visual, noise and other impacts on the local environment.

7. Review our environmental policy regularly by calculating our CO2 emissions and investigating ways to offset them.

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Get in touch

 020 7847 4510

 info@hso.co.uk

Contact us

    • Head Office:
    • hSo, 50 Leman Street, London, E1 8HQ
    • Switchboard:
    • 020 7847 4500