hSo upgrades its monitoring
Did you know hSo monitors thousands of customer devices, servers and applications to help maximise uptime? We've been rolling out internally a new monitoring system to help our Customer Support Centre team (CSC) do this even more effectively.
Our CSC does much more than react to requests or issues. A lot goes on behind the scenes, such as actively looking for potential network issues using our monitoring tools. We aim to identify possible issues in advance and nip them in the bud, often before the customer even has a chance to notice anything.
We probe a wide range of devices: routers, switches, firewalls, servers (physical and virtual) and quite a bit more. For one type of service, there could be several areas to monitor. For example, for a server we might check that usage of CPU, disk space and memory are all below a certain threshold.
Our systems are based on threshold levels and checking the status on devices. Alarms are generated according to those settings. The severity determines the alarm type, so if the device is down, we receive a critical alarm. Of course we notify the customer immediately on those occasions.
By the way, our monitoring platforms can keep tabs on any device on any network, whether it's used to deliver hSo services or not. So watch this space. In the meantime, we'll keep watching vigilantly.