Firms must ensure they are making the most of VoIP, expert says

Firms must ensure they are making the most of VoIP, expert says

Companies must be as prepared and well equipped as possible before implementing VoIP services, a technology expert has suggested.

According to business and technology author Nancy Perkins, taking on a new communications service such as VoIP must be done alongside educating staff as to how to make the most of the new technology. Being familiar with the latest technological trends is also essential when it comes to utilising VoIP – and other communication services – and tailoring it to a business.

Ms Perkins told Business 2 Community that VoIP was "unquestionably good for business" due to the fact that it makes telecommunications so much easier, but that it would be disappointing for businesses to miss out on the best of the service due to a lack of readiness prior to its installation.

"You can practically make calls wherever you are in the world and literally anytime of the day. If you don't have an internet service on your device, you can just look for WiFi hot spots, which is not very hard to find these days and you can avail of its amazing advantage, which is free calling," Ms Perkins added when asked about the benefits of VoIP.

Ensuring a strong, reliable and fast internet connection is in place is essential to ensuring that VoIP calls can be carried out free from interruption. Telappliant reported, "In these difficult economic times, it makes perfect sense to invest in VoIP. The solution can trigger significant savings that could be the difference between success and failure. It simply pays to be prepared when rolling it out."

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