Survey – 36 per cent of parents report reliable broadband

According to a new survey of 2,000 parents from full fibre ISP Truespeed, just 36 per cent of parents say they have a highly reliable broadband connection at home.

The survey, conducted for Truespeed by OnePoll, found that 67 per cent of parents said they required a fast broadband connection due to working from home. However, 46 per cent said they experienced problems with their broadband at least once a week.

24 per cent of parents polled said they had experienced problems with video calls, such as shuddering, freezing and complete disconnection. Furthermore, 16 per cent said that broadband had caused issues with sending emails.

The top complaint among parents polled was that too many devices in their homes were clogging up the broadband connection. The typical household is said to have around nine connected devices at one time and 23 per cent of parents said this was an issue. 13 per cent said that they had experienced a connection issue due to someone else in the household attempting to download a large file.

One fifth of parents, meanwhile, said that they had argued with their children after asking them to stop using the broadband in order to free up enough bandwidth for them to connect to a work-related video call. Four in ten parents said that they now have more arguments over internet usage than over what to watch on television.

Truespeed CEO Evan Wienburg said: “Struggling with sub-standard broadband is a big challenge for parents up and down the country juggling working from home with their kids’ online schooling. Everyone wants a piece of the broadband action so it’s hardly surprising that unreliable connectivity and bandwidth issues are causing family rows.”

“Our survey underlines the urgent need for WFH parents to be able to choose an ultra-fast, ultra-reliable full fibre broadband service that can handle whatever their family throws at it.”