Survey: Two thirds of Londoners experience broadband issues

A new YouGov poll conducted among 1,000 London adults between July 2nd-6th and commissioned by broadband ISP G.Network has claimed that around two-thirds of Londoners have experienced broadband problems. According to the survey, which comes as G.Network rolls out its FTTP network across parts of London, 59 per cent of Londoners would like to continue working from home after coronavirus lockdown, if their broadband were better.

Of that 59 per cent, 31 per cent of people polled said that, with improved connectivity, they would rather work from home full time. While the remaining 28 per cent say that they would choose to work from home on some days of the week. Interestingly, just 7.1 per cent of respondents said that they would prefer to return to their workplace everyday, even if their broadband were improved.

The survey also found that 43.4 per cent of Londoners polled had suffered reliability issues, such as connection drop-outs, and that 22.6 per cent had experienced problems with the speed of their broadband. 48.6 per cent reported that streaming or video calls with colleagues or friends and family had suffered as a result of broadband issues.

22.1 per cent of respondents said that broadband problems had led to them feeling more stressed. A further 12.7 per cent said that they had been unable to relax while at home and another 12.6 per cent said that connectivity issues had impacted their productivity.

G.Network Chief Operating Officer David Sangster said: “Londoners have been remarkably resilient throughout the pandemic. Many have quickly adapted to working from home, but it’s disappointing that their broadband is letting so many of them down.”

“Many people assume that broadband in our big cities works well. But these numbers make clear that connectivity in our capital just isn’t delivering. London needs an broadband upgrade if people are going to be working, socialising and learning more online – and we are proud to be rolling out the critical new full fibre infrastructure needed to deliver it.”

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