Protoria is a retail service provider based in Ukraine, operating more than 30 stores in the country as well as actively developing a multi-channel customer experience. During a review of its digital assets and long-term strategy, the company made it a priority to update its IT infrastructure and retail website in order to improve customer experience.
Ultimately, the company opted to migrate to Microsoft Azure, devising a cloud adoption plan and utilising infrastructure and security assessments in order to calculate costs and map out migration scenarios.
As part of its migration strategy, Protoria targeted several mission-critical priorities for the next three years. These included: adopting Infrastructure as a Service, including cloud governance and operations support; modernising legacy web apps; developing high resiliency for its apps; generating cost efficiency; and modernising its data analytics.
In the first year of its process, the firm migrated its on-premises ERP and relational database to Azure, quickly resulting in cost savings on infrastructure and administration. In the second year, the company’s retail website was migrated to Azure App Service and Docker, allowing Protoria to tap into improved security, scalability and resilience. In the third and final year of its strategy, the company migrated from its on-premises SQL to Azure Synapse, enabling it to optimise its analytics and data warehouse.
Following its migration, the company now utilises Azure, Power BI and Office 365 daily. With Azure, the company uses services such as Azure Synapse Analytics, Azure Application Insights and Azure Data Lake, among others. Protoria can now easily monitor store traffic and and compile reviews from customers, while simultaneously analysing sales and inventory.
Protoria COO Olga Khichii has said that the firm is now making annual savings of around 20 per cent and benefiting from continuous operational support. “That gives us understanding and opportunities to provide to our customers better service and a great experience both in offline and online shopping,” Khichii added.