Teleworking

Overview

Nobody just works in one place any more. People need to be closer to suppliers and customers and to balance home and work demands, meaning that a growing number of people need to work away from the office but still be able to keep in touch on the phone. Simply giving remote staff mobile phones is like signing a blank cheque, and doesn't convey a very professional image when inbound callers are asked to re-dial to reach someone in the organisation.

hSo's Teleworking solution harnesses the benefits of Voice over IP, enabling staff to use the company telephone systems from anywhere with an Internet connection. By using either a dedicated VoIP handset, compatible with your IP PBX, or by using their laptop as a phone, they can receive calls made to their office phone number and make calls using all the features that they are used to in the office, sending their standard office number as their caller ID. hSo Teleworking gives your staff the flexibility they need to remain productive, but lets you keep control of the costs.

How Does It Work?

hSo Teleworking lets you simplify your voice infrastructure and keep a much tighter rein on call costs. It is a fully-managed service that lets staff make and receive calls over your voice network from anywhere with an Internet connection - customer or supplier sites, satellite offices, their home or even a coffee shop. hSo Teleworking enables people to take their office phone with them and access services such as voicemail via a feature rich Voice over IP handset or by using software that turns their laptop into a 'soft phone'—all with business-grade speech quality.

Our Teleworking solution can be integrated with your existing IT and telecoms infrastructure and lets you track calls through call logging and inbound and outbound call identity information, ensuring that you meet your industry compliance or governance regulations.

Why hSo?

hSo are experts in both telephony and network infrastructure. We own and operate our own core network and have relationships with all the major IP network operators. This, coupled with our pro-active approach service provision, means that you can rely on your remote workers being able to make and receive calls whenever they need to.

Our solutions help you to keep control of call costs—with free calls into the office or between sites. We can also tailor our pricing structure to suit your budget, with the option to pay for services as you use them to save on up-front capital expenditure.

hSo Teleworking incorporates pro-active monitoring from our technical network operations centre (NOC). We provide 24/7 customer service by phone or email and industry-leading Service Level Agreements, so that you can be sure that you're working with a trusted partner.

Key Benefits

 

  • Flexibility to enable staff to make and receive calls to their office phone numbers wherever and whenever they need to
  • Predictable, controllable costs
  • Solutions tailored to your company's needs
  • Enables true remote working with the same high levels of functionality as the office phone
  • Feature-rich phones anywhere on the network
  • Easy installation with no disruption to current voice or data systems
  • 24/7 customer support—we will even help resolve problems on ancilliary equipment if they are affecting your services
Technical Specifications

 

  • Direct VoIP
  • Connection to Tier 1 carriers
  • Supports Q930/EPRI