Building Society chain upgrades network
Cumberland Building Society is upgrading its existing wide area network (WAN) in order to focus more of its efforts on delivering the best customer service.
The upgrade is also intended to help the building society deliver enhanced performance, through its new contract with InTechnology, which will be providing management, equipment and support services for the networks. The system has been put in place following a rigorous pilot project and tender process.
The upgrade will improve the performance of the building society’s network, which serves 33 branches throughout North West England and South West Scotland. The service will also be extended to two Cumberland Estate Agent branches, which will also reap the benefits of the new upgrade technology.
The contract includes the provision and management of MPLS-based WAN for all branches and head offices. Cumberland will also benefit from round-the-clock high-speed broadband at its head offices as well as an ADSL circuit linked to the core network.
The upgrade does not stop there, however, and the building society chain is also planning to improve network recovery rates throughout its chain of branches through the installation of a new router with 3G fallback capability.
Assistant general manager for IT at Cumberland, Gary Richardson, said that the upgrade is intended to improve bandwidth and support, while “future proofing” the network. In addition, the changes have been implemented while saving Cumberland cash compared with the cost of its previous network service.
Cumberland hopes that the enhanced network service will enable its front of house team to concentrate of delivering first class customer service, as opposed to trying to fix networking issues on a regular basis.